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Midsummer in August, "HOWO-A7 Magnolia (very good)!" The words from overseas users came from the ocean to the Sinotruk Import and Export Company through telephones and e-mails from across the ocean. Two technicians of China National SINOTRUK Truck Co., Ltd., with their solid technical strength and sincere service attitude, accompanied CNHTC 500 HOWO-A7 heavy-duty trucks to Venezuela in advance and were really praised by Venezuelan users.
In 2010, with the continuous expansion and expansion of China National Heavy Duty Truck Group's vehicle product export and KD component exports, Truck Group faced different characteristics and practical needs of the two major domestic and international markets. They concentrated on personnel and innovative services, and continuously increased overseas sales. The technical service support of the market actively cooperates with several major import and export companies of China National Heavy Duty Truck Group to fully perform the technical consultation and overseas after-sales service in the exporting countries.
Since 2009, China National Heavy Truck Trucks Co., Ltd. has specially drawn technical backbones with strong foreign language skills, solid technology, and young hardcover. It has taken full responsibility for the technical consultation and after-sale service work of China National Heavy Duty Truck's overseas export key regions. Overseas technical service personnel of truck shares, on the one hand, carry out on-site automotive technical training and maintenance consultations to agents and users of exporting countries to quickly and effectively enhance and strengthen the maintenance skills of direct users and distributors and maintenance companies in exporting countries; On the one hand, through field surveys, visits to users, and good after-sales services, they obtained the actual status of overseas sales of CNHTC's overseas products and local market characteristics, and quickly, efficiently, and timely upgrade the quality of export vehicles for CNHTC and truck shares. Targeted overseas markets have provided valuable first-hand market information for the implementation of key breakthroughs.
Since February 2010, two young technicians dispatched by the truck stock have traveled more than 10 times overseas for six consecutive months. They have held technical consulting lectures and dozens of overseas service after sales. In Venezuela, in order to better serve the users of exporting countries, the two technicians insist on “using English as the guide and the graphic process as the medium†to study the local language, eliminate communication barriers, and continue to learn and improve. Intuitive and more meticulous teaching methods gradually enable overseas customers of Sinotruk to more accurately grasp the “technical features, structural principles, operation essentials, and maintenance tips†of HOWO-A7 products, as agents, service providers and direct Users quickly brought up a convenient and fast localized technical consultation and after-sales service team.
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