The Chinese auto market, which has a sales volume of 18 million in sales, has also reached its peak in complaints last year. The average amount of 56 complaints per day is discussed in the six-year auto three-bag package. The latest news shows that the much-anticipated auto three-bag requirement is expected to be introduced this year, which will undoubtedly have a positive effect on purifying the auto sales industry and protecting the owners’ rights.

Last year, the average automobile complaints were 56

According to the 2010 complaints published by China Consumers Association, the largest increase in complaints over the same period last year was in automobiles. In 2010, the National Association for Consumers Association accepted a total of 20,405 automotive complaints, an increase of 51.1% year-on-year, a record high. The reporter roughly estimated that an average of 56 car complaints occur daily.

In auto complaints, 55.5% of complaints were caused by vehicle quality problems. Frequent car recalls in 2010 sounded an alarm for vehicle quality and safety issues. In addition, in automobile complaints, contract disputes accounted for 13.7% of the total. According to consumer reports, some auto dealers sold refurbished cars and accident cars as new cars and were suspected of selling fraud.

According to industry analysts, China’s auto production and sales exceeded 18 million vehicles last year, refreshing the global auto production and sales record. China has become the world's largest auto consumption powerhouse, but it still has a long way to go from a car powerhouse. The automobile consumption environment is one of them. Compared with the mature automobile market, the measures for the protection of the rights and interests of China's auto consumers are not driven by either the policy-making level or the current policy implementation level. As a result, consumer claims have nowhere to come, and auto complaints also show an upward trend year after year. This has become one of the topics most concerned by the industry and consumers in the past two years.

Car three pack system cool about 6 years

Xiao Zhang, the owner of the car, recently encountered such an annoyance that the new car that had just been bought for 3 days had a quality problem. She found that the dealer wanted to change a new car. However, she was rejected by the dealer’s strict words. “Only repairs are not transfer". Dealers said that "car goods do not have three guarantees." To this Xiao Zhang feel very depressed, "home appliances can be returned or replaced within 15 days, why not car?" Behind Zhang's doubt is that the national car "Three Guarantees" regulation has not been introduced, consumer rights protection Difficulty.

In fact, each car owner is concerned about the “car three bags” rule. Since the draft was formed in late 2004, it has been unsuccessful for more than six years. At present, the basis for handling consumer disputes in autos is China's "Product Quality Law" and "Consumer Rights Protection Law." Auto complaints have always been one of the most difficult problems in the consumer sector.

The reporter checked public information that at the end of 2004, the state announced the “Responsibility Regulations for the Repair, Replacement, and Return of Household Automotive Products (Draft)”, but it soon became quiet. In the following years, the industry’s “car three bags” rule gradually disappeared. As the most basic weapon for consumers to safeguard their rights, why the automobile three packs manufacturing is difficult to produce for six years is puzzling.

In contrast, the latest industry survey conducted by Gasgoo.com on the “Three Guarantees” policy of the automobile industry shows that among the industry’s respondents who participated in the survey, they believe that the outstanding number of cars has been outstanding for many years. The "Three Guarantees" policy should be introduced as soon as possible in 2011, without delay.

Recently, Xie Penghong, Director of Product Quality Division of China Quality Certification Center, disclosed on public occasions that the “Three Guarantees” policy has entered an in-depth discussion and is working on the development of operational rules and regulations. “It is expected to be introduced in the first half of this year.” However, this remark was referred to by many owners as "The wolf came." Mr. Che Zongkang stated that in fact, this kind of news was released many times in 2009 and 2010, and eventually it did not rain.